1) Come acquistare
To make a purchase on Grifo210 is very simple.
You can search on the homepage of the website or in the catalogue and click on the image of the product chosen to view the related product's information sheet.
Product information sheet::
Inside the product information sheet you can visualize the details of the selected item and view the enlarged pictures of the item using the zoom. In the product information sheet you'll find the information about the model, description and price. Where required, you will have to select the size before continuing with the purchase (only the sizes available will be displayed).
In the cart page you can view the items selected, the quantity and their total cost.
By clicking on “Proceed with order” you can continue your purchase process. To complete the order you will have to fill out the “Checkout” page, following the steps indicated: on the same page you will be able to view the progress of your order.
Your purchase information will all be summarized at the end of the checkout phase and once the order is placed it will not be possible to make any amendments to your order.
Once the order is placed you will receive a confirmation email with a summary and an order code.
To make the process faster and simpler for our clients, the purchase process can be completed even without the requirement to register.
2) How to contact us
To contact us follow the instructions shown on the contact page.
Orders placed on Grifo210 are shipped with DHL courier.
At the moment of shipping, a tracking number will be sent so that you can track the progress of the delivery.
Orders are fulfilled immediately after the availability of the item and the payment have been verified.
In case of mistakes, the amount charged can be refunded. Orders are delivered within 1-3 working days to Italy and within 2-5 working days to the rest of the world, depending on the delivery zone and the time at which the order has been placed or payment received.
The goods will arrive directly at the place indicated and for deliveries to European Union member states do not have to pay anything in addition to the amount paid at the time of the order, while shipments to countries outside Europe, the courier might come with a separate invoice which requires the payment of duties and taxes charged by local authorities.
PLEASE BE AWARE: We do not ship to post-office boxes.
It is possible to pay by credit card, Paypal or money transfer.
We accept the major credit cards, including Visa and Mastercard.
The transaction is secure and hosted by the server of Banca Sella (https://www.sella.it/): we don't trace or store our customers credit card details.
It is possible to pay by Paypal using your Paypal account or your credit card. Transactions are secure and hosted by Paypal servers (http://www.paypal.com): we do not trace or save client data. Orders processed and paid by Paypal will be shipped exclusively to the shipping address specified on the Paypal account.
If the customer chooses to pay by bank transfer, at the end of the buying process we will automatically send a confirmation mail containing all the bank details and instructions on how to complete the purchase process. The order will be confirmed and processed as soon as the credit is visible on our bank account.
Bank Transfer Informations
Grifo Moda SRL
Banco di Napoli S.p.A.
5) Terms of Return
We guarantee all our customers peace of mind in the purchase process on the site.
For this reason, if the product received does not satisfy you, you have the right of return.
Returns are free for shipment from Italy. For CE countries returns are free for order up to 500,00 Euro (sales excluded). In all other cases (extra CE countries) the costs of transport for exchanges and the eventual import duties paid by the supplier are the burden of the Purchaser.
It is possible to choose a different size or a different color of the same item, if available. You cannot exchange the item with something different.
It is possible to return a purchased item only in the following cases (according to the provision of law 206/2005):
- The request must be made within 14 days of the order date.
To start the return procedure it is necessary to create a request from your personal account page on the website: we will contact you as soon as possible to provide the necessary guidance for the procedure. This procedure is possible just one time per order.
Acceptance of returned items occurs only in the following cases (according to the provision of law 206/2005:
- The product must be unopened and unused.
- The tag of the product and/or the seal must not have been removed.
- Return of the product purchased online must be performed only by following this procedure.
Following the verification of the existence of these conditions, we will refund the amount paid. In the absence of these conditions, the product will be returned to the sender.
Note: We do not accept returns of items purchased at physical stores.
6) Information about price and vat
All prices listed include VAT, where applicable.
By ordering on Grifo210 your security is guaranteed. During the purchase process, every page is designed to handle the credit card transaction and is protected by the latest version of the SSL protocol (Secure Socket Layer).
That means that all the financial information – credit card number, expiry date, etc – are previously encrypted through a particularly solid and powerful algorithm and only afterwards is this information forwarded to the network.
The moment your credit card data is inserted, the financial information related to your credit card will be sent directly to the secure site of the bank. Neither ourselves or anybody else can ever have access to the data of your credit card, in order to always guarantee maximum security.
WE NEVER STORE THE DETAILS OF OUR CUSTOMER’S CREDIT CARDS
The purchase can be made only by the cardholder, whose name and address must match the name and address of the purchaser. We reserve the right, at our sole discretion, to request additional guarantees to the purchaser or to refuse the order.
We will send with the shipment of the products an invoice or bill of sale.
Cookies are small pieces of data stored in simple text files placed on your computer’s hard drive by our website’s server and stored by the browser on your computer.
With regard to Dlgs.196/03, we inform you that your personal data collected by us will be used by Grifo210 only for the purpose of:
- Sending material, advertising and promotional offers
- Billing in case of purchase
Your data will be processed only for the achievement of those purposes.
The customer (art. 7 Dlgs.196/03), at any time, can gain access to personal data, request an update, deletion, correction, block or deny their use.
For any inquiries about this you can contact the Data Controller:: Grifo Moda srl, C.so Vittoria Colonna 167, 80077 Ischia (NA).
In relation to the note above, registering at the site, the customer declares that he or she has received, according to article 13 of Dlgs.196/03, suitable and complete information about the law concerning the privacy of personal data and hence, freely gives (art. 23 Dlgs.196/03) consent to the processing of personal data by Grifo 210, under the terms and for the purposes indicated above.
Why register on our website?
To register on our website is completely free.
By registering on our website you can:
- Place orders quickly
- Add new items on you wish-list
- View the status and the archive of your orders
- Change your invoice and shipping details